Module
Technical Assistance

Control the technical assistance provided to customers, from request to resolution.

Technical Assistance

Technical Assistance

The Technical Assistance Module provides an integrated history of deadlines and resolutions, covering the entire flow of a complaint and compiling all of the problems pointed out. In this module, you can evaluate requests, schedule surveys, and track service through the operations panel.

By accessing complete information on requests for technical assistance, your company improves cost control, reduces paper usage, and increases customer service effectiveness.

Functions

Control of service deadlines

Richness of evidence and information

Possibility of individualizing the costs by request

Integrated event history

Warranty and personalization registration

Evaluation of the origin of requests

Integration with websites to open requests

Do you want to do a demonstration of the Technical assistance module?
Request a commercial evaluation!