Module
Technical Assistance
Control the technical assistance provided to customers, from request to resolution.
Technical Assistance
The Technical Assistance Module provides an integrated history of deadlines and resolutions, covering the entire flow of a complaint and compiling all of the problems pointed out. In this module, you can evaluate requests, schedule surveys, and track service through the operations panel.
By accessing complete information on requests for technical assistance, your company improves cost control, reduces paper usage, and increases customer service effectiveness.
Learn about the integration possibilities of Mobuss Construção →
ASSISTANCE APP
Requests, Visits, Construction Systems, Warranties and Evidence are also available in the smartphone APP.
Resources such as application of the satisfaction survey, entry of request costs, visualization of the technicians’ agenda, record of evidence and comments with easy access. In addition to filling in text fields by voice, they bring facilities in the routine of the service team.
BIGQUERY AND BI TECHNOLOGY
Integration with BigQuery allows loading data in the cloud, bringing more security to your histories.
It is possible to connect the Technical Assistance module with your data analysis tool and in this way, automatic data extractions are made for the analysis tool.
The work becomes more agile, without wasting time and focused on the strategic analysis of the indicators.
Functions
Control of service deadlines
Richness of evidence and information
Possibility of individualizing the costs by request
Integrated event history
Warranty and personalization registration
Evaluation of the origin of requests
Integration with websites to open requests
Request a commercial evaluation!