Control the technical assistance provided to customers, from request to resolution.
The Technical Assistance Module provides an integrated history of deadlines and resolutions, covering the entire flow of a complaint and compiling all of the problems pointed out. In this module, you can evaluate requests, schedule surveys, and track service through the operations panel.
By accessing complete information on requests for technical assistance, your company improves cost control, reduces paper usage, and increases customer service effectiveness.
Control of service deadlines
Richness of evidence and information
Possibility of individualizing the costs by request
Integrated event history
Warranty and personalization registration
Evaluation of the origin of requests
Integration with websites to open requests